Privacy Policy

1. Introduction

This Privacy Policy describes how the Nexagil AI Agent product, developed by Nexagil Tecnologia Ltda., collects, uses, stores, and protects user and customer information. Our company is committed to privacy protection and compliance with the General Data Protection Law (LGPD - Law No. 13.709/2018) and other applicable regulations.

2. Data Collection

Nexagil AI Agent collects personal data necessary for the operation of the customer service automation service, including:

• Identification data: name, email, phone, company
• Service data: conversation history, appointments, preferences
• Technical data: system logs, settings, integrations

3. Purpose of Data Use

The collected data is used exclusively for:

• Personalized automation of customer service via WhatsApp, website, Instagram and phone
• Smart scheduling and sending automatic reminders
• Continuous service improvement and experience personalization
• Compliance with legal and regulatory obligations

4. Data Sharing

We do not share personal data with third parties, except when:

• Necessary for service operation (infrastructure providers)
• Required by law or court order
• With express consent of the data subject

5. Storage and Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. Data is stored on secure servers with encryption and regular backup.

6. Data Subject Rights

According to LGPD, you have the following rights:

• Confirmation of the existence of processing
• Access to data
• Correction of incomplete, inaccurate or outdated data
• Anonymization, blocking or deletion of unnecessary data
• Data portability
• Deletion of data processed with consent

7. Retention Period

Personal data is kept for the time necessary to fulfill the purposes for which it was collected, respecting applicable legal and regulatory deadlines. After the retention period, data is securely deleted.

8. Contact

To exercise your rights or clarify questions about this Privacy Policy, contact us through Nexagil's official channels. Our team is prepared to handle your requests within a maximum of 15 business days.

9. Policy Updates

This Privacy Policy may be updated periodically. We recommend that you regularly review this page to stay informed about our data protection practices.