User Data Deletion

1. Right to Data Deletion

According to the General Data Protection Law (LGPD), you have the right to request deletion of your personal data processed by Nexagil AI Agent. This right is known as the "right to be forgotten" and can be exercised in various situations.

2. When to Request Deletion

You can request deletion of your data when:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent for data processing
• The data was processed unlawfully
• The data was collected when you were a minor
• It is necessary to comply with legal or regulatory obligation

3. How to Request Deletion

To request deletion of your data, contact us through Nexagil's official channels. Your request must include:

• Full name and identification data
• Email and phone for contact
• Detailed description of the data you want to delete
• Reason for the deletion request
• Documents proving your identity

4. Verification Process

After receiving your request, our team will perform:

• Verification of the applicant's identity
• Analysis of the legitimacy of the request
• Identification of all systems where data is stored
• Verification of legal obligations that may prevent deletion

5. Response Deadlines

According to LGPD, we commit to:

• Respond to your request within 15 business days
• Inform about the possibility of extension for 15 more days
• Explain the reasons if deletion is not possible

6. Effective Deletion Process

When deletion is approved, we will perform:

• Permanent deletion of data from production systems
• Removal of backups and security copies
• Deletion of related logs and records
• Notification to third parties who may have access to the data
• Written confirmation of the deletion performed

7. Exceptions to Deletion

Deletion may not be possible when:

• The data is necessary to comply with legal obligation
• There is legitimate interest that outweighs the right to deletion
• The data is necessary for defense exercise in judicial proceedings
• The data has been anonymized and does not allow identification

8. Appeals and Legal Actions

If your request is denied or not met within the deadline, you can:

• Request clarification on the reasons for denial
• File a complaint with the National Data Protection Authority (ANPD)
• Seek legal guidance to protect your rights